Rehnuma is designed as a privacy-first matrimonial platform. This notice explains the personal data involved, why it is used, when limited information may be publicly visible and the choices available to you.
Who is responsible for your personal data
Rehnuma is operated by Ziza Labs, from No. 5, 3rd Block, HBR Layout, Bengaluru, Karnataka 560043, India.
For privacy, account, correction, deletion or grievance requests, contact care@findmyrehnuma.online or +91 98459 46800.
Who this policy applies to
This policy applies to people who visit Rehnuma, create or manage an account, create or view matrimonial profiles, submit a profile for another adult with their consent, use assisted-profile services, send proposals or messages, purchase a plan, contact support, or otherwise use the service.
Where personal data may come from
Personal data may be provided directly by you, by a parent, sibling or other person who is authorised by you to manage a matrimonial profile, or by authorised Rehnuma personnel when assisting with an offline or assisted profile. A person creating or managing a profile for another adult must have that person's knowledge and consent to provide their information and photographs.
Personal data and purpose
We process information reasonably required to operate, secure and improve the service. This may include:
- Account data: email address, authentication identifiers and account security information — to create, secure and recover your account.
- Eligibility data: profile type/gender and date of birth — to apply Rehnuma's matrimonial profile eligibility rules and calculate display age without publicly exposing your exact birth date.
- Matrimonial profile data: name, city/state, education, profession, marital status, languages, faith/lifestyle information, preferences, profile text and photographs — to create your profile and operate discovery and matrimonial features.
- Interaction data: proposals, saved profiles, blocks, reports, messages, recommendation interactions and notification preferences — to provide member features, ranking, matching, safety controls and moderation.
- Payment data: plan, transaction/order references, payment status and billing audit information — to process and reconcile paid memberships. Where a payment provider processes checkout directly, Rehnuma does not need to store your card PIN, UPI PIN, OTP or banking password.
- Technical, cookie and security data: session identifiers, browser/device information, security events, rate-limit information, analytics, performance/error telemetry and similar operational data — to authenticate users, secure, diagnose and improve the service.
- Consent and policy receipts: the policy version, declarations accepted, source and acceptance time — to record the choices made when an account is created or a policy is accepted or acknowledged.
Why we use personal data
We use personal data to provide accounts and profiles, apply eligibility and privacy settings, operate search and discovery, rank and recommend profiles, process proposals and messaging, provide safety and moderation tools, process memberships and payments, respond to support requests, prevent fraud and abuse, keep the service secure, maintain legally necessary records, and establish or defend legal claims where required.
Private messages and authorised staff access
Messages between members are not public. To operate a safe matrimonial service, Rehnuma's authorised super administrators may inspect member-to-member conversations, including conversations that have not been reported, for safety, moderation, support and service integrity. Access to the message-monitoring tool is restricted and each time a conversation is opened is recorded for accountability.
Staff monitoring is read-only: it does not send messages on behalf of either member or change member-facing read receipts. Please avoid sharing passwords, OTPs, banking information or other highly sensitive information in chats. Contact us using the privacy or grievance details on this page if you have concerns about message handling.
Matching, recommendations and compatibility insights
Rehnuma may use profile information, partner preferences, location, lifestyle or faith-related preferences and relevant interactions with the service to rank, recommend or calculate compatibility between profiles. These outputs are decision-support tools for discovery and do not determine whether two people are compatible, suitable or should marry.
Public previews, member visibility and private information
Your account is not automatically made public simply because it is created. Visibility depends on onboarding, review, membership and the privacy settings that apply to the profile and photographs.
Where public visibility permits it, a limited profile preview may appear on Rehnuma's public website. That preview may include first name, age, city/state, profession, profile badges, who posted the profile and a photograph where the photograph is set to Visible to All. Full matrimonial profiles and member-only details remain subject to access controls.
Information such as your sign-in email, authentication information, exact date of birth, private contact details, payment references, internal reports and security records is not intended to be displayed in a public profile preview. Never place phone numbers, home addresses, identity documents or financial information in public profile fields.
Photograph privacy
Photograph visibility follows the option selected for the profile. Available settings may include Visible to All, Visible to Premium & Signature members only, Visible after a proposal is accepted, and Hidden for all. Public display is limited to photographs whose settings permit public visibility. Other photographs remain subject to the selected privacy rule and platform access controls.
Service providers
We may use service providers for infrastructure, authentication, database/storage, payments, analytics, error monitoring, email and other operational services. Current infrastructure may include Supabase, Vercel, Cashfree and PostHog where those services are enabled. Providers receive only the information reasonably required for their role and may process information in India or other locations subject to applicable law and the safeguards used for the service.
Sale and advertising
Rehnuma does not sell matrimonial profile data or personal data to advertisers. Personal data is used to operate, secure and improve Rehnuma and its member-facing features, subject to the privacy choices described in this Policy.
Retention
We retain personal data only for as long as reasonably necessary for the purpose for which it was collected, to provide the service, resolve disputes, maintain security and fraud-prevention records, meet payment or accounting obligations, preserve consent or moderation evidence, and comply with applicable law. Different categories of information may therefore be retained for different periods. When information is no longer reasonably required, we may delete, anonymise or de-link it as appropriate.
Your choices and data rights
Subject to applicable law, you may ask for information about your personal data, correction or updating of inaccurate data, withdrawal of consent where processing depends on consent, grievance redressal, or erasure. Most profile corrections are available directly in your account. Account deletion is available in Settings → Delete account. You may also contact us for a privacy request.
Consent and profiles managed by others
If you withdraw permission for another person or an assisted-profile representative to manage your profile, they must stop supplying or managing your information on your behalf. You may contact Rehnuma if you need help restricting, correcting or deleting a profile being managed for you. Withdrawal does not require deletion of records that Rehnuma must retain or is otherwise permitted to keep under applicable law.
Deleting your account
Deletion requires an authenticated, recent session and explicit confirmation. The authentication account and active matrimonial profile are removed through our deletion process. Limited financial, fraud-prevention, security, moderation, consent or legal records may be retained where required or reasonably necessary, and may be separated from the deleted active account where the system supports de-linking.
Security
We use access controls, database row-level security, protected storage, server-side authorization, rate limits and other technical safeguards appropriate to the service. No internet service can guarantee absolute security, so report suspected account compromise promptly.
Children and age eligibility
Rehnuma is not intended for children. As a platform eligibility rule, matrimonial profiles require women to be at least 18 and men to be at least 21. We may restrict or delete a profile if eligibility information is false or indicates that the user does not meet the applicable requirement.
Privacy and grievance contact
Grievance Officer: Ziza Labs. You may contact the Grievance Officer at care@findmyrehnuma.online or +91 98459 46800. Postal correspondence may be sent to No. 5, 3rd Block, HBR Layout, Bengaluru, Karnataka 560043, India.
Where applicable, grievances will be acknowledged and handled within the timelines required by Indian law. Please use the email address associated with your Rehnuma account where possible so we can verify requests safely.
Policy updates
We may revise this Policy as the service, providers or law change. Material changes may be presented for renewed consent or acknowledgement, and the policy version accepted or acknowledged by a user may be retained as an audit record.