Please review this policy before purchasing a paid membership. Rehnuma's current memberships are fixed-duration purchases with no automatic renewal.
How Rehnuma paid plans work
Rehnuma's current paid memberships are fixed-duration, one-time purchases. They do not renew automatically. When a paid plan ends, you must actively purchase another plan if you want continued paid access.
Plan duration, price and included features are shown before payment. Premium access is provided after a successful payment is verified through Rehnuma's payment flow.
No refund after successful activation
Except where a mandatory legal right or remedy applies, successfully purchased and activated Rehnuma paid plans are non-refundable. We do not provide full or partial refunds because you did not use the service, received fewer proposals than expected, did not find a suitable match, changed your mind, deleted your account, were inactive, or stopped using the platform before the plan ended.
No guarantee of matrimonial outcome
A paid plan provides access to the features described at checkout for the applicable plan period. Payment does not guarantee a proposal, response, match, engagement, Nikah or any other matrimonial outcome.
Payment and service issues we will review
Contact us promptly if you believe there was a duplicate charge, a payment was debited but the corresponding membership was not activated, the transaction status is inconsistent, a transaction was unauthorised, or Rehnuma materially failed to provide the paid service purchased.
We will review the relevant payment and service records and provide the correction, reversal, refund or other remedy required by the facts and applicable law. A technical or service issue does not automatically create a refund where the paid service has otherwise been supplied as described and the issue can reasonably be corrected.
Cancellation and expiry
Because Rehnuma's current paid plans do not auto-renew, there is no recurring renewal instruction to cancel. A paid plan normally remains available until its stated expiry unless the account is deleted, suspended or otherwise loses access under the Terms & Conditions. Deleting an account or choosing not to use the remaining plan period does not by itself create a refund.
Suspension or removal for misuse
If an account is restricted, suspended or removed for violating the Terms & Conditions, safety rules or applicable law, unused time on an activated plan is not ordinarily refundable. This does not limit a remedy that must be provided under applicable consumer law.
Statutory and consumer rights
Nothing in this policy excludes, restricts or waives a right or remedy that cannot lawfully be excluded under applicable Indian law. Where a mandatory refund, reversal, correction or other consumer remedy applies, that legal requirement prevails over this policy.
How to raise a payment or refund issue
Email care@findmyrehnuma.online or use Rehnuma's support system with the email address associated with your account, plan purchased, transaction/order reference, date and a short description of the issue. You may also contact +91 98459 46800.
Do not send card PINs, CVVs, OTPs, UPI PINs, banking passwords or other secret payment credentials to Rehnuma.
Operator and Grievance Officer
Rehnuma is operated by Ziza Labs, from No. 5, 3rd Block, HBR Layout, Bengaluru, Karnataka 560043, India.
Grievance Officer: Ziza Labs · care@findmyrehnuma.online · +91 98459 46800. Where applicable, grievances will be acknowledged and handled within the timelines required by Indian law.